Product Returns Policy

At Mudassir and Brothers Ltd. (Mudatex), we strive to provide quality products and excellent customer service. Please read this Returns Policy carefully before making a purchase.

1. No Returns After 24 Hours

All purchases made at Mudassir and Brothers (Mudatex)—whether in-store or online—are final after 24 hours from the time of purchase.

❗ No returns, exchanges, or refunds will be accepted after 24 hours under any circumstances.

2. Returns Within 24 Hours (Company Discretion)

Requests for returns made within 24 hours of purchase may be considered solely at the discretion of Mudassir and Brothers Ltd.

Acceptance of any return request is not guaranteed and will be evaluated on a case-by-case basis.

3. Company Discretion & Fraud Prevention

To prevent fraudulent misuse, abuse of policy, or product tampering, Mudassir and Brothers Ltd. reserves the absolute right to:

  • Accept or reject any return request.
  • Request proof of purchase.
  • Inspect returned items before approval.
  • Decline returns suspected to involve fraud, misuse, alteration, or resale intent.

The company’s decision regarding returns is final and binding.

4. Non-Returnable Items

The following items are strictly non-returnable, even within 24 hours:

  • Used, washed, altered, or damaged items.
  • Items without original tags, labels, or packaging.
  • Discounted or clearance items (unless explicitly stated otherwise).
  • Bulk or wholesale purchases.

5. Condition of Returned Items (If Approved)

If a return is approved:

  • Items must be unused, unwashed, and in original condition.
  • All original tags, receipts, and packaging must be intact.
  • Failure to meet these conditions will result in rejection of the return.

6. Refunds & Exchanges

  • Approved returns may result in a replacement, exchange, or store credit, at the company’s discretion.
  • Cash refunds are not guaranteed and may not be offered.
  • Processing time may vary depending on inspection and approval.

7. Policy Enforcement

By completing a purchase with Mudassir and Brothers Ltd., you acknowledge that you have read, understood, and agreed to this Returns Policy.

Mudassir and Brothers Ltd. reserves the right to update or modify this policy at any time without prior notice